Please note that our Websites and Apps are not intended for children and we do not knowingly collect data relating to children.
Runloop Ltd is the data controller and responsible for your personal data (collectively referred to as "Runloop", "we", "us" or "our" in this policy).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this policy.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Apps: our mobile applications, Seconds and HeavySet.
Consent: means processing your personal data where you have signified your agreement by a statement or clear opt-in to processing for a specific purpose. Consent will only be valid if it is freely given, specific, informed and an unambiguous indication of what you want. You can withdraw your consent at any time by contacting us.
Device: mobile telephone or handheld computing device.
Legitimate Interest: means the interest of our business in conducting and managing our business to enable us to give you the best experience of our Apps and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your Consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been well removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you through:
The kinds of data we may collect about you are as follows:
We collect Special Categories of Personal Data about you (this includes details about your health, and genetics).
We do not collect any information about criminal convictions and offences.
We may receive personal data about you for example, User Data from Apple HealthKit. This information is used to report back health data to the relevant user of our Apps.
We also receive personal data from our analytics providers.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with optimum experience on our Apps).
Purposes for which we may use your personal data:
To manage our relationship with you which will include:
(b) Notifying you of any changes to the App or any services; and
(c) Feedback your User data, in particular health related data.
We may use Identity, Contact, User, Marketing and Communications Data. The legal basis for collecting this data would be either through your Consent and/or as required in order for us to comply with legal obligations (i.e. to inform you of any changes to our terms and conditions, to provide our Apps or services to you).
We will only use your personal data when the law allows us to do so.
Most commonly we will use your personal data in the following circumstances:
Generally, we do not rely on Consent as a legal basis for processing your personal data although we will get your Consent before sending third party direct communications to you. You have the right to withdraw Consent to marketing at any time by contacting us.
Note that we or our third parties may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
Generally, we collect information about you when you decide to interact with us by using our Websites, installing and using our Apps once you have downloaded or streamed a copy of the App onto your Device, when you participate in a forum or interact with us on our social media channels; and/or any other way in which you may share personal data with us.
We use different methods to collect data from and about you including through:
Direct interactions and information you give to us. You may give us your Identity, Profile, User and Contact Data by filling in forms on our Websites and/or Apps, installing and using our Apps, or by corresponding with us by post, email, via social media forums or otherwise. This includes personal data you provide when you:
Runloop Ltd. uses third parties to host its Apps. The hosts act as data processors on behalf of us. Runloop Ltd. enables these providers to collect personal data to enable you to install and use our Apps
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We will get your express opt-in Consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of n App installation, usage and experience.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may share your personal data with the parties set out below for the purposes set out in the list above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Many of our External Third Parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Your data on Apps will be stored and backed up on an iCloud account. This data can be deleted within the iCloud settings on your Device(s).
Any information provided to us is stored on a secured server. If you provide a password when setting up a user account or using our Apps you are responsible for keeping the password confidential. We ask you not to share the password with anyone.
We use security features and have procedures in place to try to prevent your personal data from being accidentally lost, used or accessed in any unauthorised way. However, no system is 100% secure.
Use of our Websites and Apps may include social networking and forum features. Ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact and Identity) for six years after they cease being customers.
In some circumstances you can ask us to delete your data: see “Your legal rights” below for further information.
If we anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the following rights:
Request restriction of processing your personal data – you can ask us to suspend the processing of your personal data in the following scenarios:
If you wish to exercise any of the rights set out above, please contact us using the contact details below.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to make a complaint at any time to the Information Commissioner's Office ("ICO"), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.